The goal of this feature was to empower and enable our users to control and manipulate the processes in their Gorilla setup. Automations allow users to set repetitive or one-time flows and tailor the platform to work according to their needs. In-app automation/orchestration configuration will provide a way to chain actions after each other and make decisions based on the result of the previous one.
UX Design
UI Design
New feature
Utilities
Challenges
The main challenge we faced was understanding the technical limitations, feasibility, and which automation configurations were possible. To overcome this challenge, software, back-end, front-end engineers and solution architects were involved in the process from the beginning.
Main responsibilities
Successfully created a user-friendly interface for a complex feature.
Delivered prototypes of major flows for internal and external testing.
Prepared and facilitated usability testing internally and with users from the client side.
Collaborated with product and industry experts and engineers to define feature functionality and plan its execution.
Approach
We used Agile product development and design thinking methodologies to ensure that we were solving a genuine problem for users. The designs went through 6 iterations and the development was split into 2 stages: 1 - implement "read only" mode of the feature, 2 - add the functionality flows.
Design workflow
Ideation
Creating flowchart to understand the trigger/action relationships
Sketching
Low fidelity ideas
UI & Prototypes
Visual design & interactions
Testing
User testing & iterations
Flowcharts
Design Critique
