Workflow is a complex solution that provides business the tool to combine formulas and underlying data as the basis for a price calculation or forecasting. Formulas are represented by ‘formula blocks’ or ‘components’ that are connected together. When it reaches the point of engaging over >20 components, workflow becomes hard and overwhelming to use, especially for new users.
6 months
Ideation
JTBD
Improvements
Utilities
Main responsibilities
Process
Ideation
Starting point
How might we make workflow groups more efficient and less complicated?
Finding opportunities
Following this exercise, we wrote down simple Jobs To Be Done statements.
Ideas
Creating these statements helped us to come up with opportunities.
Alignment
Following the workshop, I went through all the ideas to map the opportunities against the problems we identified earlier, to make it clear how each problem can be solved and make output of the workshop more clear for stakeholders.
Prioritisation
After discussing the output and going through solutions with Product manager and Product architect, we created an Impact/Effort to help us prioritise the areas of work and understand which ideas we really think we need to implement.
